We, at The Active Holiday Company and all Turtle Trips Pvt. Ltd. take your privacy seriously and we do not sell or rent our customers details to third parties or collect any Personal Information without your consent.
All information that is linked to a specific individual including name, address, telephone number, e - mail address, credit card details, frequent traveller numbers and detailed travel information of individuals and co-passengers and/or other personal details that may be collected while you are on our website are considered 'Personal Information'. This will be requested from you before you ask for details on our trips, at the time of booking or if you sign-up for our newsletters or other services. As such we do not require such information unless you want to use the features offered on the website.
Session Data is different from 'Personal Information' in the way that it is anonymous and not linked to your individual information. This typically includes generic information about your computer like your IP address or the Internet browser you are using. We log such session data to address server issues, administer our Web site and track statistics. Depending on what type of internet connection you are using (broad-band, data card, dial-up, etc.) your IP address may vary or remain the same with each visit. However, apart from tracking the IP address for above mentioned reasons, we do not attempt to trace or indentify our users with such data.
If you contact us via email or phone, we store and use your contact information to address your queries and the content of your communication to quality control, to enhance our future online experience and of course to upgrade our overall services. The content of your communication may also be used for training purposes. However we do not use your Personal Information for such purposes.
Some of the details on The Active Holiday Company website are available only to registered users. Before you can receive or view such content, you will be asked to provide us with some basic information including your full name, email address, and your contact number. We use this data, in addition to all the data we collect from our web visitors, to serve you better and this information is used for security, to keep our information exclusive only to members, to complete online reservations (if available), to transact with us, to allow us to contact you with offers, updates, for customer service issues when they come up and to get valuable inputs on our customers preferences and choices. You have the choice of 'Opting-Out' if you do not wish to be contacted with our offers and deals.
You may also be able to build your profile on the website including your preferences and personal details. The storage of such information helps you to navigate on the website faster without having to type the same information (such as your billing address, your full name, your frequent flier number) again when you need it. Building a profile also allows the website to suggest trip options that are suitable to your personal style and preference.
Before you book and pay for your vacation with us, we may also require your passport number, your credit card details including billing address, date of issue and/or expiry, PAN card details and copy, Form A2. It can also include Personal Information of your travel companions. When making a booking for other travellers you are required to confirm that you represent them and that you have their consent to share their Personal Information. The information needed by us can vary depending on what you are buying, but we can only collect the information that you provide us with. For your convenience this may be saved in your Cookie file on your hard drive, so that you don’t have to provide us with the same information with every visit or transaction.
Usage of your Personal Information
We do not sell or rent any Personal Information to any third party. We may use aggregate of Personal Information to build statistical data that may be used to understand consumer behaviour, for product development or to improve our services. Such data is not personally identifiable to a specific individual. We may also provide such anonymous data to suppliers, advertisers, partners, media and other third parties.
We use your Personal Information to make it easier for you to use our website. Storage of such information makes it easier for you to navigate the website when you return to it. It also helps us to understand your preferences and contact you with relevant communication from time to time including special offers that we feel will specifically interest you– both from us and from our partners. We also use this to send you newsletters, if you have opted for them, and other information you may request from us. Any marketing communication can be opted out from.
From time to time, we also conduct online surveys to and participation in these is optional. Such data is also aggregated and data of participants is kept anonymous unless stated otherwise or they have opted for receiving communication from us, in which case, their Personal Information will be used for giving them information they have signed up for.
We may also hire third parties for research or engage with them in contests, sweepstakes etc. and we will provide such third parties with Personal Information for the specific use of such independent projects or promotions. Such information will be strictly bound by confidentiality agreement and limited for the use of such projects, protecting our user’s privacy.
In the case of a corporate change including but not limited to divestiture, merger, consolidation, asset sale or bankruptcy we may share Personal Information with third parties. If The Active Holiday Company or its sister concerns or assets are acquired, it is reasonable to assume that we will be sharing Personal Information of our customers in connection with such acquisition.
As explained above, in many situations, we are also obliged to provide Personal Information if it is so required by law, courts order or requested by law enforcement or government agencies. It may also become necessary to share Personal Information to protect the rights and properties of The Active Holiday Company, its team members, directors or affiliates if we have reason to believe that someone may be interfering with our rights or properties and / or we believe that anyone could be harmed by such intentions.
Making Reservations & Bookings
When you book and reserve any services from us, we provide parts of your Personal Information to our suppliers, including but not limited to hotels, train companies, airlines, car-rental companies, tour operators, travel agencies, ground handling agents to enable them to fulfil services booked by you. Without sharing this we cannot confirm your reservation. Frequently, as per laws, we are obliged to provide our bankers, legal authorities, law enforcement and government agencies such as RBI with Personal Information.
Storage of your Personal Information.
How and for how long Personal Information in retained in our databases is dependent on our data management policy and applicable laws. We retain data beyond the end of your travel and the full use of the services you have booked through our website so we can resolve any issues you may have or bring up later including credit for unutilised services, if applicable or to protect ourselves against fraudulent claims or liability from any party. However long the data may be stored for, it will always be in secured locations in our or the offices of the service providers, on servers controlled by us, managed by those designated to do so.
Committed to protecting your Personal Information.
Since we take your privacy seriously, we have stringent procedures to protect your Personal Information. Your Personal Information is accessible only by team members who need to refer to it.
Promotions, Contests and Sweepstakes.
The Active Holiday Company also sponsors, participates and organises promotions, contests and sweepstakes that give members the chance to win free or subsidized travel or other prizes. Information collected for these may include contact information and questions on their preferences or quizzes. Such information is used as survey data and the contact information to communicate with customers. Personal Information is added to our database only if you indicate your interest by 'opting in' to receive more information from us. We also use the Personal Information to communicate with winners.
Third Party Advertisements and links.
Your Right to opt out from receiving marketing communication.
You have the right and the freedom to opt out and unsubscribe from our newsletters, updates, contests or any other communication. Even when you participate in contests through links on other websites, banner ads or links, you will have the option to subscribe for regular marketing updates from us. Should you change your mind even after subscribing, you can unsubscribe from our mailing list by following instructions that are included in e-mail communication to you. You can also send us an email from your registered email to info@ ActiveHolidaycompany.com with ‘Unsubscribe’ in the subject line. If you do not opt-out we assume that you are interested in receiving communication from us. We reserve the right to limit our memberships or not accept some members, without assigning any reason whatsoever.
info@ActiveHolidaycompany.com We will attempt to respond to you within 7 working days.
Thank you for using The Active Holiday Company.